Refund/Cancellation Policy

Thanks for visiting our website and reviewing our Refund/Cancellation Policy Information & we highly appreciate the level of trust you place in us.

The below section explains how we handle and Processed the delivery and return of your goods and Orders.

www.mograb.in ( LAXMI COMMUNICATIONS ) operates the   www.mograb.inwebsite.

This page informs you of our policies regarding the Delivery and Returns of your orders placed with us us

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same

When will my order be delivered?

We usually deliver within 3-5 working days of placement of the order. All delivery times for specific items are listed in the items page and in the shopping bag page. For orders with multiple items and different delivery times, the longest delivery time applies.

Returns Policy

We would like you to have complete peace of mind when buying products from   www.mograb.in.

Make sure that whatever you are ordering is what you actually need

In case of manufacturing defect you (buyer) have to contact relevant customer care printed with the item, it can be returned if agreed by the company within 15 days of receipt and you will be refunded after the items have been inspected by us.

Some additional guidelines:

During Return Please do take care that that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags, Price Tag, Shipping Tag etc.). For all self shipped returns, we recommend you use a reliable courier service or otherwise buyer is responsible for broken or lost items, accessessories or parts

Please do not hesitate to send us your feedback or any problem, we will get back to you at at your concerned mail or contact nos.

We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.

Should you use the Return Form to dispatch the Return from your end more quickly,  will apply

Please note that items on "sale" are non-returnable and non-exchangeable.

How do I return products to www.mograb.in?

It's a simple 2 step process:

Call up our Customer Support at 9718022245 to place your returns request.
 

  1. Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.

  2. Products/Items should be UNUSED.

  3. Product will be picked up from customer's door step.

  4. Products should be returned in their original packaging along with the original price tags, labels and invoices.

  5. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

In case of damaged/broken goods, send us the images on

LAXMI COMMUNICATIONS33@GMAIL.COM

How long will the entire process take?

It can take up to 7 days or longer for us to receive your return, depending on your location and which courier service. Once we receive your returned item, we will inspect and process the same within 48 hours to ensure you receive your refund as quickly as possible. In order to keep you in the loop, we will send you an email confirming the status of your return. Usually you will receive your refund in term of store credit at the end of this 48 hour window.

Do I get charged for returning products ?

We arrange one free reverse shipment and do not charge any fees for pickups arranged for, and serviced by us. You can also to ship your returns to us yourself to "The Returns Desk".

How will I be refunded for the return ?

On successfully processing the refund, the refund amount would be credited to your  www.mograb.inaccount as a voucher or credit points. You would be able to use this credit on any of your subsequent purchases on  www.mograb.in.    Refund will be processed through NEFT within 10 working days” “Customer can cancel the order within 1 hour after placing the order"

Www.mograb.in will not be liable for the products returned by mistake.

Refunds: 

 In a scenario where a product not belonging to www.mograb.in is returned by mistake, Www.mograb.in is not accountable for misplacement of the product and is not responsible for its delivery back to the customer.

Can I request delivery to an international shipping address?  (NO )

At the moment, www.mograb.in only delivers throught INDIA